How can we help you today?
Golfstiks Frequently Asked Questions
How Can We Help You Today?
RENTERS
Does it cost to sign up?
Answer
No, it is completely fee to sign-up with Golfstiks. You will only be charged when you rent clubs.
Do I need to provide my credit card to sign up?
Answer
No, you do not need your credit card to sign-up. Your credit card will be required only when to submit a booking request.
How do I book clubs on Golfstiks?
Answer
Once you create an account, you can search from the unlimited selection of clubs to find exactly what you are looking for near you. You can narrow down your search using filters such as price, brand, distance etc. Click “Book” to start the rental booking process.
Search results will include distance from where the clubs are located to your delivery address. We recommend you select clubs within 5-10 mile radius of your delivery location to increase acceptance response rate.
How do I know if the clubs are available for rental?
Answer
Any clubs that are returned from your search criteria will be available for rental. If you try to book a club that has been booked, you will get a message stating the clubs are unavailable for that date.
Can I send multiple booking requests at the same time?
Answer
Yes, however, we do not recommend this since all your requests may be accepted by multiple owners. You as the renter is responsible for all the booking requests you submit and are accepted. Remember any accepted booking can be canceled 24 hours prior to delivery time for a full refund. Any cancelation within 24 hour period will not be refunded.
How much lead time do I need to send a booking request?
Answer
We recommend you send booking requests usually more than 24 hours before you would need them. See our cancellation policy for more information.
What form of payments can I use to rent clubs?
Answer
At this time, Golfstiks can only accepts payment from all major credit cards. We are currently evaluating other forms of payment.
Are there any extra fee when I rent?
Answer
To guarantee safety, security and great service to our users, all rentals include a coverage fee, which covers the rental transaction and also includes coverage for accidental damages to your rental up to $200.
OWNERS
Who is an owner?
Answer
We recommend that Renters request delivery to golf courses or hotel of stay. However it is the desecration of both parties to agree on a more convenient location for pickup and drop-off. You may communicate with your owner using SMS/text service built in to our system to facilitate coordination. For privacy reasons, phone numbers for both owner and renter are obfuscated from each other.
Who can be an owner?
Answer
Before your owner delivers clubs to the drop-off location, they will assign an FSKU Tag with a unique ID number for identification. You will receive an email and text message of the FSKU tag ID assigned to your rental. Please Check the FSKU tag hanged on the bag to confirm you have the right clubs.
Why should I list my clubs on Golfstiks?
Answer
Offset some of your golfing expenses, or simply earn extra cash by sharing your clubs on Golfstiks whenever you’re not using them. If you have several sets in the garage collecting dust, list them to earn you more cash.
Can an owner also be a player ?
Answer
This is name-tag like card hanged on every Golfstiks rental clubs. Floating Stock Keeping Unit (FSKU) tag will has a unique number (GS-xxxxxx) used for identification at pickup location to help clear confusion if there are multiple similar club sets.
What if the owner fails to deliver rental clubs?
Answer
Golfstiks has put in place reminders in the system to send courtesy notification to owners up to at least 2 hours before renter’s tee time. You as the renter, is also sent a status notification and encouraged to contact owner via in-built SMS/text messaging system to confirm service delivery. In case of failed delivery, the booking will be cancelled and renter will be refunded full cost of rental within 3 business day.
Can I communicate with the owner?
Answer
Yes, you can communicate with the owner via in-built SMS/text messaging system to coordinate service delivery. All communications must be done on our platform to provide detail in case of misunderstanding or miscommunication to facilitate speedy resolutions.
How and where do I return clubs after use?
Answer
We recommend that Renters request delivery to golf courses or hotel of stay. However it is the desecration of both parties to agree on a more convenient location for pickup and drop-off. You may communicate with your owner using SMS/text service built in to our system to facilitate coordination. For privacy reasons, phone numbers for both owner and renter are obfuscated from each other.
What do I need to do when I receive my rental clubs?
Answer
Renters are responsible for any clubs they rent, therefore, we recommend you take stock of all clubs in the bag and possibly take pictures as evidence.
What do I need to do when I return rental clubs?
Answer
Please be nice and clean the clubs when you return them. We also recommend you double check that you have accounted for all the clubs you rented and that they are in good condition as you found them. Please take pictures for evidence in case of dispute to help with speedy resolution.
Listing Your Clubs
Does it cost me anything to list my clubs?
Answer
No, listing your clubs is completely free! Golfstiks only gets paid when you get paid. When you approve a request and the Renter pays for the booking, we take a 15% cut of your listing fee.
For example, if you charge $20 for a one day rental of your golf clubs, Golfstiks we’ll take $3.00 from the rental listing fee. Again, we only make money when you make money.
Why should I list my clubs on Golfstiks?
Answer
Offset some of your golfing expenses, or simply earn extra cash by sharing your clubs on Golfstiks whenever you’re not using them. If you have several sets in the garage collecting dust, list them to earn you more cash.
Are there any fees to rent out clubs?
Answer
When you approve a request and the Renter pays for the booking, we take a 15% cut of your listing fee.
For example, if you charge $20 for a one day rental of your golf clubs, Golfstiks we’ll take $3.00 from the rental listing fee. We only make money when you make money.
How do I list my clubs?
Answer
Golfstiks allows you to earn extra cash by sharing your clubs on Golfstiks whenever you’re not using them. Create an account on Golfstiks website and then click the List Your Clubs link to post all the details of your clubs. You will be required to submit at least 3 high quality pictures of your clubs to complete the listing process. We recommend you post as many pictures as possible to help renters assess the quality and conditions of your clubs.
For first time posting, you will be asked to enter your bank account information where funds will be transferred after you complete a rental service. This is a one-time process and will not be necessary in any subsequent postings.
How do I set my daily listing price?
Answer
The daily listing price you set should be determined by the value and condition of your clubs. To be competitive and attract more renters, we recommend you set your price comparable to similar clubs listed on Golfstiks in your area.
Can I change my listing price?
Answer
Yes, you can change your listing price at any time. Edited price change won’t affect pending requests or in-progress bookings.
Why do you need my bank account information?
Answer
We need your checking bank account information to transfer funds after you have delivered service to your renters. This information is kept in compliance with PCI regulations.
How and when do I get paid?
Answer
Upon accepting a booking request, the Renters credit card will be authorized for the rental amount however, it will not be released until service is delivered (Renter Returns clubs). After service delivery, you will receive payment to your bank account within 3 business days for the price of your total rental minus 15% commission fee.
What if I can only rent my clubs out certain days?
Answer
You can change your availability at any time by editing your listing. To do so, go to "My Listings" and switch between "Activate” and "Deactivate". When your clubs are in "Deactivate" mode, they will not be visible to renters. Should you forget to change your availability and receive a booking request when it's not convenient, you can always decline the rental request. We are working to build a more flexible feature that would allow calendar availability scheduling.
Can I list multiple clubs sets in just one listing?
Answer
No, each club set listing must go through our process of quality approval before they will be listed on our website/app. You are welcome to post as many clubs you want.
How many club sets can I list on Golfstiks?
Answer
You can list as many golf clubs as you want. There is no maximum limit of clubs you can post on Golfstiks.
How do I edit my listing?
Answer
Yes, you can edit your club listing at any time. Remember you will be required to have at least 3 photos of your clubs at any time.
If you have only three pictures and try to remove one of them, they system will not allow you until you add a forth one.
Edited price change won’t affect pending requests or in-progress bookings.
Why were my clubs unlisted?
Answer
We un-list clubs if any or all of the conditions below are met:
- Three consecutive booking requests have come and gone without a login or response from the Owner.
- Three consecutive failed delivery of clubs without adequate lead time or communication from the owner.
This is to prevent owners from listing their clubs and forgetting to respond to requests or deliver services to renters. Owners who don't provide good service hurts both themselves and Golfstiks because it affects credibility and reputation.
Why did my listing price change?
Answer
To maintain high quality service and keep our renters satisfied, the Owner is responsible to change price based on value, condition and prevailing market prices. We recommend that owners adjust listing price at least once a year to account for depreciation, wear and tear of clubs. We know this may be too involving to some of our owners, so Golfstiks will implement an automatic listing price adjustment of at least 10% depreciation if your listing price has not changed after 12 months.
Can I list my clubs for sale on Golfstiks?
Answer
No, we don’t allow sales on Golfstiks at this time. You are however welcome to try as many golf clubs as you want before making a buying decision.
Why is my bank statement showing a different amount than I expected?
Answer
Note: Depending on your bank, there may be additional minimal transaction fee added per bank transfer. This is not per rental transaction, for instance, if you made three rental transactions at $20/day over the weekend (Friday, Saturday, and Sunday) for a total of $60, you will only have one bank transfer of $51 after 3 business days.
Managing Bookings Requests
How do I accept a booking request?
Answer
You will receive a booking request via email and phone text message. To respond to a booking request, logon to your Golfstiks profile, go to “My Booking Requests” and you should see list of your active requests. Review all information and make a determination if you will accept or decline the request. Click “Accept” button to accept the request.
Golfstiks will send you a booking response reminder if no action is taken at least two hours before Renter’s tee time.
If booking request is not responded to by Renters tee time, the booking request will be “Automatically Closed”.
Can I decline a booking request?
Answer
Yes, should receive a booking request when it's not convenient, you can always decline the rental request.
Can I accept cash from a Renter?
Answer
No, you cannot accept cash for Golfstiks rentals. We require that all payments to be made by credit card on our website or mobile app. Owner's clubs will not be covered under the Golfstiks Rental Agreement if payment does not take place through our platform.
What is an FSKU ID tag and why do I need it?
Answer
For every listing a Owner posts on Golfstiks, you will receive a golf bag name tag with a unique number – Floating Stock Keeping Unit (FSKU). This number is not assigned to a specific bag listing but can be used on any of your listing if you have multiple clubs. This tag number will be used as a unique identification at pickup location to help clear confusion if there are multiple similar club sets.
Deliveries and Returns
Where and how do I deliver clubs to renters?
Answer
We recommend that Renters request delivery to golf courses or hotel of stay. However it is the desecration of both parties to agree on a more convenient location for pickup and drop-off. You may communicate with your customer using SMS/text service built in to our system to facilitate coordination. For privacy reasons, phone numbers for both Owner and Renter are obfuscated from each other.
What if I forget to make delivery?
Answer
Upon accepting a booking request, you will be asked to confirm that you will honor delivery at least 2 hours before Renters tee time. Golfstiks will also send you a Delivery Reminder 2 hours before tee time to confirm that you are still scheduled to deliver requested clubs.
Delivery failure of accepted booking request will earn you a credibility strike. Three consecutive delivery failures of accepted request will trigger listing suspension or un-listing of your clubs.
If delivery is not made by Renter’s tee time, the booking request will be “Automatically Closed” and refund to Renter processed.
How do I get my clubs back?
Answer
We recommend that Renters request delivery to golf courses or hotel of stay so that pickup can be at the same locations. However it is the desecration of both parties to agree on a more convenient pickup and drop-off location. Once Renter has completed playing, they are required to press “Return” button to notify Owner that clubs are ready for pickup.
Owners are required to make pick up at most 24 hours after pickup notification.
How do I communicate with renters?
Answer
You may communicate with your customer using SMS/text service built in to our system to facilitate coordination. For privacy reasons, email and phone numbers for both Owner and Renter are obfuscated from each other.
What if the clubs are not returned?
Answer
We encourage owners to chat with renters via SMS/text messaging system on the app should they forget to return clubs. If renter does not respond, please open a ticket by going to https://www.golfstiks.com/support. A ticket will be open and we will begin the process addressing your un-returned clubs.
What do I need to do when I receive my clubs back?
Answer
When you get your clubs back from the renter, immediately check to make sure all of your clubs are there and in good condition. If there are any clubs missing or major damages, you may start a claim by clicking the "Open Dispute" button on the active booking (Do not click Close). This will open a three way discussion forum between owner, renter and Golfstiks support to begin a resolution process.
Cancellations
Can I cancel an existing booking request?
Answer
Yes, we recommend that any cancellation after accepting a booking request be made at least 24 hours before renters expected delivery time. This allows your customer a chance to look for another owner nearby. Accumulation of cancellation after accepting request may earn you credibility strike which could lead to suspension or un-listing of your clubs.
What if the renter cancels a booking request?
Answer
Renters can cancel a booking at any time before you accept their request without any consequences. However, after a booking request has been accepted, renters are allowed to cancel at least 24 hours before expected delivery time to get refund. If renter cancels booking request within 24 hours to delivery time, no refund will be processed and you will get the full amount of rental price minus the 15% Golfstiks commission.
Loss, Damages and Resolutions
What if my clubs gets damaged or lost?
Answer
If there are any clubs missing or major damages, you may start a claim by clicking the "Open Dispute" button on the active booking (Do not click Close). This will open a three way discussion forum between owner, renter and Golfstiks support to begin a resolution process.
How do I open a dispute due to lost or damaged clubs?
Answer
If there are any clubs missing or major damages, you may start a claim by clicking the "Open Dispute" button on the active booking (Do not click Close). This will open a three way discussion forum between owner, renter and Golfstiks support to begin a resolution process.
How do I get paid for lost or damaged clubs?
Answer
Once a resolution is agreed upon, Golfstiks will charge renters credit card and transfer the full amount to owner’s bank account. Golfstiks will not take any commission from charges related to loss or damage resolutions.
Renting Clubs
Does it cost to sign up?
Answer
No, it is completely fee to sign-up with Golfstiks. You will only be charged when you rent clubs.
Do I need to provide my credit card to sign up?
Answer
No, you do not need your credit card to sign-up. Your credit card will be required only when to submit a booking request.
How do I book clubs on Golfstiks?
Answer
Once you create an account, you can search from the unlimited selection of clubs to find exactly what you are looking for near you. You can narrow down your search using filters such as price, brand, distance etc. Click “Book” to start the rental booking process.
Search results will include distance from where the clubs are located to your delivery address. We recommend you select clubs within 5-10 mile radius of your delivery location to increase acceptance response rate.
How do I know if the clubs are available for rental?
Answer
Any clubs that are returned from your search criteria will be available for rental. If you try to book a club that has been booked, you will get a message stating the clubs are unavailable for that date.
Can I send multiple booking requests at the same time?
Answer
Yes, however, we do not recommend this since all your requests may be accepted by multiple owners. You as the renter is responsible for all the booking requests you submit and are accepted. Remember any accepted booking can be canceled 24 hours prior to delivery time for a full refund. Any cancelation within 24 hour period will not be refunded.
How much lead time do I need to send a booking request?
Answer
We recommend you send booking requests usually more than 24 hours before you would need them. See our cancellation policy for more information.
What form of payments can I use to rent clubs?
Answer
At this time, Golfstiks can only accepts payment from all major credit cards. We are currently evaluating other forms of payment.
Are there any extra fee when I rent?
Answer
To guarantee safety, security and great service to our users, all rentals include a coverage fee, which covers the rental transaction and also includes coverage for accidental damages to your rental up to $200.
Loss, Damages and Resolutions
What happens if I damage or lose club(s)?
Answer
As part of your rental cost, service charge covers renter liability you up to $200 for damages. If the damage is less than $200, the renter have the option to pay with a credit card or use the included coverage, whatever makes the most sense for you. Golfstiks coverage ONLY covers damage by normal play and is not applicable to loss, theft or misuse resulting in damages. In those cases, the renter would be responsible for damages, paid by their credit on file.
Do I have any coverage to cover loss or damages?
Answer
As part of your rental cost, service charge covers renter liability you up to $200 for damages.
How do I pay for loss and/or damages?
Answer
If the damage is less than $200, the renter have the option to pay with a credit card or use the included coverage, whatever makes the most sense for you. Golfstiks coverage ONLY covers damage by normal play and is not applicable to loss, theft or misuse resulting in damages. In those cases, the renter would be responsible for damages, paid by their credit on file.
Delivery and Returns
How and where do I receive my rental clubs?
Answer
We recommend that Renters request delivery to golf courses or hotel of stay. However it is the desecration of both parties to agree on a more convenient location for pickup and drop-off. You may communicate with your owner using SMS/text service built in to our system to facilitate coordination. For privacy reasons, phone numbers for both owner and renter are obfuscated from each other.
How do I identify my rental clubs if there are similar clubs at the pick-up location?
Answer
Before your owner delivers clubs to the drop-off location, they will assign an FSKU Tag with a unique ID number for identification. You will receive an email and text message of the FSKU tag ID assigned to your rental. Please Check the FSKU tag hanged on the bag to confirm you have the right clubs.
What is an FSKU Tag ID Number?
Answer
This is name-tag like card hanged on every Golfstiks rental clubs. Floating Stock Keeping Unit (FSKU) tag will has a unique number (GS-xxxxxx) used for identification at pickup location to help clear confusion if there are multiple similar club sets.
What if the owner fails to deliver rental clubs?
Answer
Golfstiks has put in place reminders in the system to send courtesy notification to owners up to at least 2 hours before renter’s tee time. You as the renter, is also sent a status notification and encouraged to contact owner via in-built SMS/text messaging system to confirm service delivery. In case of failed delivery, the booking will be cancelled and renter will be refunded full cost of rental within 3 business day.
Can I communicate with the owner?
Answer
Yes, you can communicate with the owner via in-built SMS/text messaging system to coordinate service delivery. All communications must be done on our platform to provide detail in case of misunderstanding or miscommunication to facilitate speedy resolutions.
How and where do I return clubs after use?
Answer
We recommend that Renters request delivery to golf courses or hotel of stay. However it is the desecration of both parties to agree on a more convenient location for pickup and drop-off. You may communicate with your owner using SMS/text service built in to our system to facilitate coordination. For privacy reasons, phone numbers for both owner and renter are obfuscated from each other.
What do I need to do when I receive my rental clubs?
Answer
Renters are responsible for any clubs they rent, therefore, we recommend you take stock of all clubs in the bag and possibly take pictures as evidence.
What do I need to do when I return rental clubs?
Answer
Please be nice and clean the clubs when you return them. We also recommend you double check that you have accounted for all the clubs you rented and that they are in good condition as you found them. Please take pictures for evidence in case of dispute to help with speedy resolution.
Cancellations
What if the owner declines my booking request?
Answer
We understand owners sometimes may receive booking request at inconvenient time or the delivery address may be too far. In these case, owners may decline to accept your booking request. You are encouraged to try other owners near you. No charges will be made on your credit card.
Can I cancel my rental booking request?
Answer
Renters may cancel a booking any time before the request is accepted by the owner. After a booking request has been accepted, cancellation can be made 24 hours prior to delivery time for a full refund. Any cancelation within 24 hour period to delivery time of an accepted booking will not be refunded
Do I get refund if I cancel my booking request?
Answer
After a booking request has been accepted, cancellation can be made 24 hours prior to delivery time for a full refund. Any cancelation within 24 hour period to delivery time of an accepted booking will not be refunded.
How much notice do I need to give to cancel my booking request?
Answer
After a booking request has been accepted, cancellation can be made 24 hours prior to delivery time for a full refund.
What if the owner cancels my booking request?
Answer
If the owner cancels your booking after accepting the request, you are free to try another owner near you and your credit card will be reversed. You should see funds reflected on your card after 3 business days.
